How will my application be processed?

Once we receive your application, you will be contacted within one week. If your application is approved, a Markham staff member will then visit you at home. That person will confirm your information and work with you to find a safe place to set-out your materials. At that time, you'll need to sign a liability waiver.

Why do I need to sign a Liability Waiver?

A City of Markham employee or contracted agent will need to enter your property. This waiver gives the person permission to enter your property. It also shows the legal responsibilities between you and the City of Markham.

How long can I receive the service?

You application will be reviewed every 12 months.

We will end the service if you no longer meet the conditions of the service. You must tell us if you no longer need the service by contacting us at 905.477.5530.

What will the collection contractor pick up?

The collector will pick up the materials you would normally put at the curb. This person will pick them up at your pre-arranged location. Materials include:

• Blue boxes
• Green bins
• Clear bag garbage
• Leaf and yard material
• Bulky items like furniture

When will my materials by picked up?

By 7 AM on your regularly scheduled collection day.

What if my collection is missed?

If your material is not picked up on your collection day, please call the City at 905.477.5530. Ensure your material is in the same place every time and visible from the street. 

What happens if it snows?

The path to your collection spot needs to be clear of snow. Please have someone remove snow during the winter months.

What are my responsibilities?

• Put your green bin, blue box, and clear bag garbage outside in your pre-arranged spot by 7 AM on your collection day.
• Clear snow from the walkway to your collection spot.
• Call the City at 905.477.5530 if:
  • you move from your registered address
  • you have someone who can help you on a regular basis
  • you don't need this service anymore
  • you want to cancel the service
• If you have a temporary disability, City staff will re-evaluate your application on a date that you agree to. Staff may visit you again at your home to discuss the service.