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Accessibility

Markham is committed to ensuring all residents have full and equal access to its facilities, services, and Information. Accessibility makes it possible for people of all abilities to take advantage of everything Markham has to offer.

The City of Markham is committed to making its services, programs, and facilities accessible to people with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontarians with Disabilities Act, 2001.

The City takes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), seriously and commits to meeting the requirements to ensure that City facilities, programs, and services are accessible to all.

Markham’s Progress Toward Accountability

In 2008, the Government of Ontario launched the accessible customer service standard under the Accessibility for Ontarians with Disabilities Act. The standard's goal is to ensure that people with disabilities receive the same level of customer service as everyone else. The law requires all public and private sector organizations in Ontario, including the City of Markham, to identify, remove, and prevent barriers to accessible customer service.

In 2011, the City of Markham received recognition under the Excellence Canada - Ontario Accessibility Awards Program [PDF] for meeting and exceeding the requirements of the Accessibility for Ontarians with Disabilities Act. The City has reached out to the communities in which it reinforces the principles of independence, dignity, integration, and equality of opportunity for people with disabilities. This has been accomplished by actively raising awareness about Accessibility, implementing initiatives, and inviting feedback to inform future planning and continuous improvement.

On March 16, 2021, the City of Markham received a Conformance Statement from eSSENTIAL Accessibility regarding the website's Accessibility. 

Follow the links below to learn more about how Markham works toward access for everyone:

Visit the Government of Ontario website for more Information.