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Payment Services FAQ

Online Payments - Frequently Asked Questions

Our customer contact centre is available to help Monday to Friday 8 AM to 5 PM by phone at 905.477.5530 or by e-mail at customerservice@markham.ca.

  1. Payment methods
  2. Credit card security
  3. Credit card declined
  4. Technical difficulties
  5. Transaction receipt
  6. Official donation receipt
  7. Privacy policy

Payment methods

For your convenience, the City of Markham accepts Visa, MasterCard and American Express. All amounts are in Canadian dollars. Your credit card will be processed in real time.

Visa card accepted Master Card accepted American Express accepted

visa
mastercard
amex

Credit card security

The City of Markham has taken many steps to ensure credit card security including adopting industry standards. The padlock symbol represents the protective security technology and is indicated on the payment pages. The site uses VeriSign Secured Secured Socket Layer (SSL) Certificates technology to secure all information gathered from our customers at the time of purchase/payment. This means that any personal information is encrypted and safe while it travels over the Internet.

Credit card declined

If your credit card is declined, you will be notified with a message. You will be prompted to re-enter the information or choose another card for payment. If you choose to terminate your session before payment is made, your online request will be cancelled.

Technical difficulties

If you have having technical problems with making an online payment, please contact Customer Service at customerservice@markham.ca or 905.477.5530, Monday to Friday, 8 AM to 5 PM.

Transaction receipt

At the end of your transaction, a screen displays your order summary and the message "Your transaction was completed successfully." Additionally, an electronic receipt will be emailed to the address provided by you in your submission. Print and retain both copies for your record.

Official donation receipt

If you are making an online donation, an official donation receipt will be emailed to the address provided by you in your submission as an attachment to your electronic receipt. Official donation receipts are only issued for donations of $25 or more.

Privacy policy

The City of Markham strives to protect your privacy. By accessing our website, you are consenting to the information collection and use practices described in this privacy statement.