Skip to main content

Assisted Collection Service

If you are unable to place your recycling and garbage material at the curb due to a temporary or permanent physical disability, you may qualify for Markham's Assisted Recycling Collection Service.

How to Apply

You can apply for Markham's Assisted Recycling Collection Service in one of three ways:

1. Online

2. In Person (Temporarily Unavailable)

  • Visit the Contact Centre counter at the Markham Civic Centre (Unionville Entrance)

3. By Phone

  • Call us at 905.477.5530. We are open Monday to Friday from 8:30 AM to 4:30 PM. We will mail you the application form.
  • Once you fill in the form, bring, mail or e-mail your finished application to:

    Attention: Contact Centre — Assisted Recycling Collection Services
    City of Markham
    101 Town Centre Boulevard
    Markham, Ontario, L3R 9W3

    Email:  customerservice@markham.ca

City Staff will visit you to confirm your information once your application is approved. At that time, you will be required to sign a liability waiver and a new location to collect your green bin, blue box, and clear bag garbage on your scheduled collection day will be agreed upon. 

Residents must continue to follow all material set out rules. Please see the Frequently Asked Questions (FAQs) below.

Frequently Asked Questions (FAQs)

How will my application be processed?

Once we receive your application, you will be contacted within one week. If your application is approved, a Markham staff member will then visit you at home. That person will confirm your information and work with you to find a safe place to set-out your materials. At that time, you'll need to sign a liability waiver.

Why do I need to sign a Liability Waiver?

A City of Markham employee or contracted agent will need to enter your property. This waiver gives the person permission to enter your property. It also shows the legal responsibilities between you and the City of Markham.

How long can I receive the service?

You application will be reviewed every 12 months.

We will end the service if you no longer meet the conditions of the service. You must tell us if you no longer need the service by contacting us at 905.477.5530.

What will the collection contractor pick up?

The collector will pick up the materials you would normally put at the curb. This person will pick them up at your pre-arranged location. Materials include:

  • Blue boxes
  • Green bins
  • Clear bag garbage
  • Leaf and yard material
  • Bulky items like furniture

When will my materials by picked up?

By 7 AM on your regularly scheduled collection day.

What if my collection is missed?

If your material is not picked up on your collection day, please call the City at 905.477.5530. Ensure your material is in the same place every time and visible from the street. 

What happens if it snows?

The path to your collection spot needs to be clear of snow. Please have someone remove snow during the winter months.

What are my responsibilities?

  • Put your green bin, blue box, and clear bag garbage outside in your pre-arranged spot by 7 AM on your collection day.
  • Clear snow from the walkway to your collection spot.
  • Call the City at 905.477.5530 if:
    • you move from your registered address
    • you have someone who can help you on a regular basis
    • you don't need this service anymore
    • you want to cancel the service
  • If you have a temporary disability, City staff will re-evaluate your application on a date that you agree to. Staff may visit you again at your home to discuss the service.
Contact Information

If you have questions, please call us at 905.477.5530.